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WU
Hybrid Senior Manager, Product Management – Consumer Financial Services
Posted 3 months ago
About the role
- Senior Manager of Product Management leading strategy and execution for consumer financial services at Western Union. Collaborating with teams to optimize product offerings and deliver customer-centric solutions.
Responsibilities
- Define and own the product strategy across a 36-month time horizon, aligning with business goals and customer needs.
- Lead end-to-end product delivery efforts, from discovery and requirements definition to launch and post-launch optimization, with minimal oversight.
- Collaborate closely with UX design and engineering teams to bring innovative, customer-centric financial services experiences to life.
- Partner with external technology and financial institutions to ensure seamless integration, regulatory compliance, and operational readiness.
- Write clear, actionable product requirement documents and user stories that guide engineering, design, and operations teams.
- Drive cross-functional roadmap alignment across core business stakeholders, regional product leads, engineering, compliance, legal, marketing, and customer care teams.
- Collaborate with marketing and strategy teams to define go-to-market requirements, including awareness campaigns, in-product merchandising, engagement strategies, and pricing programs.
- Conduct market research to uncover unmet customer needs, jobs to be done, and barriers to adoption, with or without formal research support.
- Monitor product performance, gather feedback, and iterate to improve customer experience and business outcomes.
- Stay ahead of industry trends in digital financial services, lending, payments, and global consumer banking.
Requirements
- 5-7 years of product management experience in consumer financial services, fintech, or related domains.
- Proven success in developing and executing long-term product strategies across multiple product lines.
- T-shaped skill set: broad familiarity across lending, cards, payments, and digital banking, with deep expertise in at least one area.
- Strong understanding of financial product flows, compliance, and partner integrations.
- Experience building global experiences on top of APIs and optimizing funnels through customer-centric design.
- Excellent communication and stakeholder management skills, including experience working with external partners.
- Analytical mindset with experience using data to inform decisions and measure success.
- Comfortable working independently and making decisions in ambiguous environments.
Benefits
- short-term incentives
- multiple health insurance options
- accident and life insurance
- access to best-in-class development platforms
- Medical, Dental and Life Insurance
- Tuition Assistance Program
- Parental Leave
- One day volunteer time off
- $0 Money Transfer Fee Discount Code – Quarterly Recognition Program
- “Game Changers” Employee Discount Program
- Global Adoption Assistance
- Global Scholarship Awards Program
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