Revenue Operations Engineer optimizing Smartly’s platform infrastructure to drive revenue growth. Collaborating with cross - functional teams to enhance revenue tech stack and support data - driven decisions.
About the role
- Lead end-to-end lending operations for unsecured personal loans, enhancing efficiency and customer experience through collaboration and process improvement in a fintech environment.
Responsibilities
- Lead and manage the entire lending operations lifecycle, including onboarding, processing, disbursement, and servicing
- Drive operational efficiency by optimizing workflows, reducing turnaround times, and improving process quality
- Oversee loan management systems to ensure accurate processing and tracking of applications
- Collaborate with credit, risk, and product teams to align operations with business objectives
- Monitor key performance metrics such as approval rates, disbursals, and operational SLAs
- Identify process gaps and implement scalable solutions to enhance efficiency and customer experience
- Ensure compliance with regulatory requirements and internal policies
- Manage and mentor operations teams to drive performance and accountability
- Handle escalations and ensure timely resolution of operational issues
Requirements
- 6–8 years of experience in lending operations, with at least 3 years in unsecured personal loans
- Strong understanding of loan lifecycle management, including disbursement and servicing
- Hands-on experience with loan management systems and operational processes
- Proven ability to manage high-volume operations and deliver on performance metrics
- Strong problem-solving and analytical skills with a focus on process improvement
- Excellent stakeholder management and cross-functional collaboration skills
- Ability to lead teams, drive accountability, and operate in a fast-paced environment
- Detail-oriented with a strong focus on compliance and operational accuracy
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
JI
Director of Operations to enhance JLL's Government, Education & Non - Profit Advisory group. Driving growth, margin, and client performance within the Public Institutions division.
Occupancy Planning Operations Manager at JLL managing data governance and operational support. Leading occupancy planning and management services to enhance organizational efficiency.
Operations Director overseeing daily execution of warehouse and fleet services for Sysco in Los Angeles. Building a management team and supporting operational efficiency and strategy.
IT Operations Manager for Virtual Workstations at Airbus Helicopters. Oversee availability and performance of virtual workstations for simulation engineers.
Service Operations Manager at Otis conceptualizing maintenance systems and overseeing customer management. Leading service sales team and ensuring safety and quality processes.
Data Operations Lead responsible for overseeing data acquisition for industry - leading audio AI at HappyRobot. Collaborating with teams to ensure high - quality datasets and manage operational workflows in a hybrid work environment.
Operations Supervisor managing supply chain operations for GXO, ensuring efficiency and team performance.
Operations Supervisor overseeing warehouse operations at GXO Logistics. Ensure efficiency and provide team training while maintaining quality and service standards.
Supervisor in Supply Chain Operations overseeing warehouse efficiency and leading a team. Managing daily logistics tasks to ensure exceptional customer service and operational excellence.