Driving the adoption of Cadence software products through technical support and customer engagement. Collaborating with sales teams and providing demonstrations to enhance client relationships.
About the role
- L2 Application Support Engineer providing Level 2 support for Java-based enterprise applications. Troubleshooting, monitoring, and maintaining operational stability in a 24/7 environment.
Responsibilities
- Provide Level 2 application support for Java-based systems in production environments.
- Troubleshoot and resolve incidents related to Java, Servlets, JDBC, PL/SQL, and Unix/Linux platforms.
- Perform log analysis, root cause investigation, basic debugging, and issue triaging.
- Support application deployments and releases under senior team guidance.
- Monitor applications, batch jobs, and system health; escalate issues as per defined SLAs.
- Collaborate with onsite and offshore teams to ensure timely resolution of incidents.
- Maintain operational documentation including runbooks, issue logs, and SOPs.
- Participate in shift-based and on-call (24/7) support rotations.
Requirements
- 3+ years of experience in application support or a similar production support role.
- Strong working knowledge of Java and application troubleshooting.
- Experience with Maven, PostgreSQL, and application monitoring tools.
- Hands-on exposure to Oracle 19c – SQL and PL/SQL scripting.
- Proficiency in Unix/Linux (RHEL) including log analysis, cron jobs, and shell commands.
- Experience using Jira and/or Salesforce for incident and ticket management.
- Strong troubleshooting and analytical skills.
- Understanding of Servlets, JSP, and JDBC.
- Experience with IBM Liberty and Apache Tomcat for application deployment and monitoring.
- Exposure to Shell scripting (C-shell/Bash) for automation and troubleshooting.
- Working knowledge of C/C++ executables used in batch processing.
- Basic awareness of frontend debugging concepts (HTML, JavaScript).
- Exposure to AWS environments is an advantage.
- Bachelor's or Master’s degree in Computer Science or a related technical field.
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