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About the role
- Associate Operations Director leading US fulfilment operations for Wild Cosmetics. Overseeing logistics execution across major retail channels and driving customer experience improvements.
Responsibilities
- Own US end-to-end fulfilment and logistics execution across DTC, Amazon and Retail channels
- Deliver consistently strong performance across OTIF, dispatch SLAs, carrier delivery and inventory accuracy (DTC), and ensure timely execution of display builds / pipefills, reduce chargebacks and improve on-shelf availability metrics (Retail)
- Define regional customer experience strategy and lead systemic improvements to drive customer delight
- Run structured SLA reviews and QBRs, holding partners accountable to performance expectations and contractual commitments
- Drive a continuous improvement culture across partners, setting clear KPIs and action plans
- Ownership of US fulfilment KPIs across the P&L and balance sheet
- Lead negotiations with logistics partners
- Identify and execute against key margin improvement opportunities across the value chain
- Work closely with the wider operations team to build scalable operational processes, automation and efficiency
- Lead major cross-functional projects (new retailer expansion, new channels, retail pipefill / display moments) and ensure strong launch execution and service performance
- Work closely with global supply planning teams to minimise out-of-stocks and ensure good stock availability and inventory health
- Build a high-performance team culture grounded in continuous improvement, proactive problem solving and commercial awareness
Requirements
- 7+ years of experience in US Operations / Fulfilment leadership roles
- Deep Walmart & Target fulfilment experience, including vendor compliance
- Proven track record leading 3PL relationships and logistics performance
- Strong financial acumen with P&L accountability
- Experience in high-growth, omni-channel consumer brands (beauty/personal care ideal)
- Ability to operate both strategically and hands-on in a scaling environment
- Excellent partner management and clear executive-level communication skills
- Strong people leader - able to coach, motivate and develop teams
Benefits
- Hybrid working
- Mental well-being support through Spill
- Weekly early finishes and social events
- Annual L&D budget
- Team socials
- Free & discounted Wild products
- Team volunteering days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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