IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- IT Support Engineer providing 1st & 2nd level technical support in the medical field. Responsible for hardware and software maintenance, analysis, troubleshooting in medical practices.
Responsibilities
- Provide technical support to medical practices at 1st and 2nd level (telephone/remote)
- Analyze and resolve faults in IT systems and practice management software (especially T2med)
- Install and maintain hardware, networks, and medical devices
- Support implementation of IT security concepts and data protection policies
- Document work in the ticketing system and work closely with field service technicians
- Occasionally perform small on-site service visits at customer locations
Requirements
- Completed vocational training in IT (e.g., IT Specialist – System Integration) or equivalent qualification
- Experience in technical support, ideally in a medical/healthcare environment
- Solid knowledge of Windows domains (Active Directory), networking (VLANs, firewalls, port forwarding) and IT security
- Experience with macOS, Linux and virtualization (Hyper-V, Proxmox) is a plus
- Strong technical understanding and experience documenting work in a ticketing system
- Strong communication skills; highly customer-focused and a team player
- Strong organizational skills; able to work independently and goal-oriented
- Valid driver's license (Class B / car)
- Good German language skills, both written and spoken
Benefits
- Health benefits program: participation in physical and mental health programs and a health allowance of €900
- Above-average pay and attractive performance incentives
- Team events and a strong team culture: regular opportunities for collaboration and team-building
- Varied work environment: part of a growing company with over 1,000 clients
- Modern workplace: open-space concept, ergonomic workstations, multi-monitor setups, laptop and smartphone
- Excellent access to the A1 motorway and free parking
- Company bike (JobRad), extra vacation days, free drinks, table football, table tennis and a garden with barbecue area
- You will be part of the W&B team from day one, receive a welcome day and a mentor to support your individualized onboarding plan
- Entrepreneurial freedom: take responsibility and actively contribute your ideas
- We offer regular training and development reviews to advance your career plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technician Support PLM in hybrid role for Visiativ, aiding SMEs in digital transformation and software use. Key responsibilities include support, ticket management, and incident resolution.
External Identity Support Analyst providing advanced technical support for identity platforms. Ensuring stable and secure identity services across Managed Solution Support portfolio in a collaborative environment.
Join Genpact as a Junior Technical Remote Support Engineer, providing technical support in a fast - paced AI environment. Collaborate with teams to drive continuous improvement and customer satisfaction.
Sportsbook Support Analyst providing 24/7 support for sports betting operations at RokkerX. Handle inquiries, manage trading issues, and ensure smooth daily operations.
Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
Support Analyst for SAP Ariba at Vivo Care, assisting users and guiding technical issues. Focused on delivering effective solutions in a dynamic and collaborative setting.
Associate I providing Oracle GL Business/Technical support and month - end reporting according to US GAAP. Collaborating on data quality and regulatory compliance with financial operations.
Payment Gateway Technical Support Specialist ensuring smooth payment operations for growing Payment Service Provider. Involves system administration, monitoring, and technical support for payment gateway system.
Technical Support Specialist monitoring customer networks and systems at Guide Star. Troubleshooting alerts and providing IT technical support to ensure business objectives are met.