Kundenberater für bestehende Kunden im Finanzdienstleistungsbereich. Fokus auf langfristige Kundenbeziehungen und nachhaltige Beratung ohne Verkaufsdruck.
About the role
- Manage digital transformation projects in insurance claims for insurance clients at Wavestone. Develop innovative consulting offers and digital solutions to enhance customer experience and processes.
Responsibilities
- Lead nationwide projects across Germany for digital transformation in claims management for insurance clients.
- Develop innovative consulting services and digital claims solutions at the intersection of customer experience, processes and technology.
- Design strategic decision papers to reposition the claims function for the digital age.
- Actively position and market the "Digital Claims" topic in the market and expand it together with the team.
- Leverage a strong industry network to acquire clients, maintain existing relationships and generate growth.
- Continuously develop and actively shape Wavestone's success.
Requirements
- Several years of professional experience as a consultant in a management consultancy, an insurance company, an InsurTech or a start-up with an insurance focus.
- Deep understanding of insurance operations, especially claims management: claims handling, claims systems and the digitization of claims processes.
- Passion for rethinking the "moment of truth" in the insurance industry and interest in platform economics, Data Ocean, channel management and agility.
- Experience as a project or program manager and in presales.
- Strong analytical and methodological skills; IREB or ISTQB certification is a plus.
- Willingness to travel within the DACH region (Germany, Austria, Switzerland).
- Successfully completed university degree.
- Fluent German and good English skills.
Benefits
- Our Personal Growth Model and Coaching & Leading approach provide you with close, comprehensive support for both your long-term development and your daily business.
- In our Academy you will find a wide range of training options such as language and certification courses, individual coaching or targeted leadership training.
- Mobile working from home or from one of our seven offices in Germany.
- Mobile Work Abroad enables working from abroad within the EU (as well as the UK, Norway, Iceland, Liechtenstein and Switzerland) for up to 50 days per year.
- 30 days of annual leave, additional days off for special family circumstances, and various sabbatical options.
- Fixed monthly mobility budget for flexible and environmentally conscious mobility, including options for electric vehicles from the Manager / Managing Consultant role.
- Opportunities for charitable engagement and internal company fitness groups.
Job title
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