Senior Technical Solutions Specialist responsible for gathering and implementing payment solutions for public sector clients. Collaborating with cross - functional teams to drive customer satisfaction in a hybrid role.
About the role
- PreSales Solutions Consultant helping businesses utilize WhatsApp-first platform. Conducting product demos and managing customer queries effectively in a hybrid work environment.
Responsibilities
- Conducting product demonstrations for prospects, outlining various use cases and potential solutions
- Documenting API integrations and solutions for internal and external stakeholders
- Developing new use cases and turnkey solutions to aid sales and drive customer adoption
- Communicating insights and aiding the product team in developing native integrations and product improvements
- Managing and prioritizing prospect and customer queries and resolving any issues in a timely manner
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field
- Excellent communication and presentation skills with the ability to explain technical concepts to both technical and non-technical audiences
- 3+ years of experience in a technical pre-sales, solutions engineering, or a customer technical support role
- Experience working with REST APIs or testing API integrations
- A self-motivated, customer-centric work ethic with strong attention to detail
- Experience working with customers across different time zones in a fast-paced, high-growth environment
- Track record of developing innovative solutions to aid sales and drive customer success
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Senior Technical Solutions Specialist responsible for implementing payment solutions for public sector. Collaborating with cross - functional teams to drive customer satisfaction and deliver exceptional client experiences.
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