Strategic Solutions Manager developing project sales strategies in the metals industry. Leading client relationships and achieving sales orders and profitability targets.
About the role
- Senior Technical Solutions Specialist responsible for gathering and implementing payment solutions for public sector clients. Collaborating with cross-functional teams to drive customer satisfaction in a hybrid role.
Responsibilities
- Work with net new clients to understand and document the technical specifications necessary to build solutions using Euna Payment’s products and platforms.
- Identify and escalate potential risks pertaining to integrations, timelines or product functionality during the implementation to the Implementation Manager.
- Translate business problems into actionable user stories for development teams.
- Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products.
- Deliver high-quality solutions that meet initial requirements and core product functionality.
- Successful implementation of new product features with minimal bugs and/or user feedback, ensuring testing is limited to two scheduled rounds of testing.
- Act as a subject matter expert during implementation, eliminating technical objections and building rapport with client engineering teams.
- Provide guidance on integrations, product functionality, and risk escalation during projects.
- Lead technical status calls with clients and report back status, risks and next steps to project team.
- Work with peers to establish best practices and execute technical improvements.
- Deliver proofs of concept and pilots to demonstrate platform value.
- Prepare for project retros to share learnings and successful course corrections.
- Ensure successful implementation of new product features with minimal bugs and high customer satisfaction.
- Maintain deadlines and quality standards across multiple active projects.
- Track accurate time on tasks for Billing Utilization Rate reporting.
Requirements
- Minimum 3 years’ experience in Solutions Engineering or technical consulting roles, with demonstrable success working in customer-facing role
- Experience with REST/SOAP APIs, XML, JSON, and SQL; familiarity with Git workflows and distributed systems
- Ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders
- Experience leveraging Artificial Intelligence (AI) technologies to design, optimize, or implement technical solutions.
- Comfortable with public speaking and client interactions.
- Experience collaborating with product teams on new feature development and implementation.
- Understanding financial models and principles is a plus.
Benefits
- Competitive wages
- Wellness days
- Community Engagement Committee
- Flexible workday
- Health and dental benefits
- Culture committee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Solutions Engineer helping customers adopt and integrate Attio's CRM through technical guidance. Collaborating with teams on onboarding strategies and client feedback for product improvement.
Solutions Architect at Cyderes, shaping security solutions aligned with client needs. Collaborating with Sales, Product, and Delivery teams on cybersecurity architecture and implementation.
Solutions Engineer managing technical discovery and creating custom demos to bridge product capabilities and customer needs at DataSnipper. Pivotal role aiding revenue growth in North American market.
Executive Assistant supporting customer experience while managing calendars, expenses, and projects for executives at Snowflake. Collaborating across teams to enhance operations and support business growth.
Solution Architect managing validation activities for GxP computerized systems at West. Collaborating with cross - functional teams to ensure compliance with global regulatory requirements.
Solutions Engineer guiding federal clients through Microsoft Copilot solutions in M365 environment. Designing and deploying secure, scalable architectures while ensuring compliance with federal standards.
Join Nokia as a Network Integration Engineer supporting ISAM products. Collaborate on troubleshooting, validation, and testing of network solutions.
Solution Engineer developing legal operations solutions as part of Onit's team utilizing their AI - centric platform. Collaborating on projects and customizing workflows for clients in legal tech.
Solutions Consultant driving sales of Cifas products and services. Supporting product teams and implementing solutions based on customer needs in a hybrid role.