Hybrid Manager, Technology Operations

at Walmart

• Job title: Manager, Technology Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $80,000 - $155,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL, Tableau
• Location requirements: Hybrid, Bentonville, United States

About the role

• Manager of Technology Operations for Walmart's e-commerce tackling seller risk and improving customer experience. Responsible for business processes, risk protection, and compliance strategies.

Responsibilities

• This role will play a primary role in protecting the Walmart bottom line from numerous marketplace risks while enabling seller growth.
• You’ll be an owner of multiple processes, mechanisms and control layers that help protect Walmart.com from bad actors.
• You’ll be quickly iterating and testing ways to improve the customer experience, seller experience and financial bottom line.
• Develop business cases for projects with a projected return on investment or cost savings.
• Participate in creating new processes and ways of working.
• Provide data-driven analysis and insights to help support business strategies by evaluating ongoing analytical needs and reporting data-based insights in a uniform manner.
• Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.

Requirements

• 5+ years of experience in analytical, fraud/risk, or a related role within the e-commerce or technology industry.
• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
• Exceptional written and verbal communication skills, with the ability to articulate complex policies and regulations clearly and concisely.
• Strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions.
• Experience with SQL, Tableau, and/or other data investigation and BI tools.
• Sound business judgement and the ability to influence others.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.