Manager - ITIL Support ensuring applications meet regulatory requirements and act as primary contact during audits for IQVIA Laboratories.
About the role
- Managing IT-related contracts at Telent, ensuring successful delivery and customer satisfaction while controlling finances and risk management.
Responsibilities
- Ensure the successful delivery of assigned IT-related contracts
- Full accountability for contract finances to ensure delivery within budget, including:
- - Identifying and delivering additional revenue opportunities through contract variations or new orders, working with Sales and other colleagues
- - Completing invoicing and ensuring all charges are accurately captured
- - Maintaining accurate contract budgets and forecasts
- - Producing monthly financial reports and presenting them at board level
- - Developing a detailed understanding of contract costs, regularly reviewing expenditure to identify trends and efficiencies
- Accountable for contract performance, ensuring all contractual SLAs and KPIs are met, working closely with Service Delivery Managers to identify root causes and corrective actions in line with continual service improvement
- Ensure compliance with all QEHS and Security policies across assigned contracts
- Manage commercial risks and liabilities in conjunction with commercial and legal teams
- Support the Bid Management team on new bids as required
- Act as a 24/7 escalation point for major incidents and commercial issues, ensuring resolution through to conclusion
- Oversee continual service improvement initiatives, delivering services in the most cost-effective way alongside Service Improvement Managers and stakeholders
- Oversee contract changes and new mobilisations, ensuring agreed scope changes are captured via CCNs
- Analyse complex data to identify trends, efficiencies and best working practices to drive process improvement
- Produce and maintain business documentation in line with document control standards
- Attend and present at internal and external stakeholder reviews, including:
- - Financial reports
- - SLA and performance reports
- - Problem management reports
- - Contract risk registers
- - Actions register
Requirements
- Excellent verbal and written communication skills
- Strong customer-facing skills, with the ability to present data and information clearly
- QEHS and contract document writing capability
- ITIL Foundation
- IOSH – Desirable
- SC Security Clearance – UK resident and eligible to obtain
- Prince2 (desirable, not essential)
- Full UK driving licence and willingness to travel as required
- Experience managing service contracts or programmes up to £500,000
- Tendering and bid support experience
- Managing Profit & Loss, forecasting and financial reporting
- Confident user of business tools such as Oracle, Remedy ITSM and MS Office
Benefits
- Car allowance
- 26 days holiday plus public holidays, with buy/sell options
- Company-matched pension scheme (4%–6%)
- Family-friendly policies
- Occupational health support and wellbeing portal
- Discounts on cinema, restaurants and shopping through the Telent Reward scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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