Digital Support Manager at Glide reimagining banking experiences for financial institutions. Providing client support and leveraging operational insights for product improvements.
About the role
- Clinical Lead Care Manager for coordinating client care with healthcare providers and social services in Los Angeles. Hybrid role involving travel within the Los Angeles County area.
Responsibilities
- Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
- Oversees the development of the client care plans and goal settings
- Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
- Connect clients to other social services and supports that are needed
- Advocate on behalf of the client with health care professionals
- Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
- Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
- Evaluate client’s progress and update SMART goals
- Provide mental health promotion
- Arrange transportation
- Complete all documentation, including outcome measures within the timeframes established by the individual care plans
- Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
- Complete monthly reporting to ensure program compliance
- Attend training as assigned
Requirements
- Active California Licensed Vocational Nurse (LVN) license required
- 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
- Working knowledge of government and community resources related to social determinants of health
- Excellent oral and written communication skills
- Positive interpersonal skills required
- Clean driving record, valid driver's license, and reliable transportation
- Must have general computer skills and a working knowledge of Google Workspace, MS Office, and the internet
- Bilingual (English/Spanish) preferred
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Income protection benefits
- Flexible PTO
- Company holidays
- 401k
- Wellness benefits
- Mileage reimbursement for field roles
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