IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- IT Operations Manager at voize improving internal IT operations and enhancing user experience. Ensuring onboarding, access, and devices work seamlessly while driving automation and security measures.
Responsibilities
- Own and scale IT operations, including onboarding/offboarding, device lifecycle, and access management
- Drive automation and standardisation across IT processes to minimise manual work
- Act as process owner for Joiner / Mover / Leaver (JML) workflows in close partnership with HR, Security and Compliance teams
- Ensure reliable IT service delivery, handling incidents, escalations, and continuous improvement
- Maintain clear documentation, runbooks, and operational metrics to support growth and audits
Requirements
- Strong experience in IT Operations, Workplace IT, or Internal IT in a growing organisation
- Hands-on knowledge of MDM, identity & access management, and SaaS tooling
- Proven ability to automate processes and design scalable IT workflows
- Pragmatic, ownership-driven mindset with a strong focus on user experience
- Clear communicator who collaborates effectively with technical and non-technical stakeholders in English - German is a plus
Benefits
- 30 vacation days plus your birthday off
- Germany Transport Ticket
- Urban Sports Club membership
- Regular company off-sites
- Access to learning platforms such as Blinkist and Audible
- Flexible working hours
- Good hybrid set-up
- Stock options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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