SOC Analyst Level 2 role focusing on security incidents and response plans in a hybrid environment. Working with cross - functional teams to enhance security practices and incident handling.
About the role
- Lead the Local Vodafone Business Service Operations Centre in Athens, Greece. Focus on delivering managed security, cloud, and SaaS services with operational excellence.
Responsibilities
- Design, build & operate the Local Vodafone Business Service Operations Centre (Local VB SOC) located in Athens.
- Build the technical and human infrastructure needed to deliver managed security, cloud and SaaS services with robustness, efficiency and operational excellence.
- Deliver, maintain and safeguard clients’ digital assets and exceed customer needs and requirements.
- Provide efficient, innovative and leading-edge technical guidance and strategic vision to define, build and scale the Local VB SOC.
- Build, lead and develop a team of security, cloud and SaaS specialists to deliver state-of-the-art managed, professional and consultancy services.
- Accountable for the end-to-end setup and delivery of the Local VB SOC in Greece, working in partnership with the Central VB SOC and other local VB SOCs, local Vodafone Business and Technology functions.
- Manage the product and customer lifecycle of managed services, meeting or exceeding customer satisfaction targets.
Requirements
- Deep understanding of operational concepts and procedures within managed services, with focus in managing and responding to security incidents and service faults.
- Experience in managing managed service projects and teams.
- Knowledge of Vodafone Business wide portfolio of product and services, with strong expertise on assurance/operations.
- Experience in hands-on delivery of services for end customers, managing delivery teams with end-to-end accountability of the customer service.
- Experience in setting up new technology/infrastructure to serve a new service portfolio.
- Excellent leader of people with ability to build relationships, engage and inspire.
- Strong collaboration skills harnessed towards delivering the right outcomes for Vodafone and our customers.
- Greek as native language to assist customers during security incidents.
- Fluent in English as a working language to interact with other teams and read documentation and work with systems and platforms.
Benefits
- Competitive pay, bonus & remuneration package
- Private Health & Medical Insurance
- Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad
- Remote work equipment to help you create a comfortable, ergonomic workspace at home
- Unlimited access to learning resources and trainings
- Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
- Spirit of Vodafone Day: one day each quarter dedicated to your personal development
- Extra days off: Vodafone Day, Family Day, Volunteering Day
- Office amenities (subject to the office location): such as restaurant, gym and parking
- Special employee offers and discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Cybersecurity Analyst monitoring network and system activity at AT&T to detect and respond to cyber threats. Participating in incident response and threat analysis for US Government Program.
Journeyman Cyber Security Analyst monitoring network and responding to cyber threats. Engaging with US Government Program for IT Services related to Cyber Security in Omaha, Nebraska.
Security Operations Consultant delivering security monitoring and incident response services through Microsoft Sentinel. Collaborating with clients and teams to enhance security posture in hybrid and cloud environments.
Security Operations Engineer supporting monitoring, investigation and response to security threats in IT systems. Join the Information Security team for a 9 - month fixed - term contract based in London.
IT Security Specialist handling daily security incidents and managing various security tools. Requires 3 years of experience and a relevant IT degree.
Senior SOC Analyst responsible for monitoring security alerts and enhancing defenses for a global gaming platform. Working with a talented team to revolutionize the gaming industry.
SOC Analyst (Level 2) focusing on security monitoring, incident response, and threat analysis at Profile Software in Greece. Key responsibilities include overseeing SOC operations and mentoring junior analysts.
Cyber Security Operations Manager overseeing global security operations and incident response for LEAP. Improving security measures and compliance frameworks aligned with business growth.
Senior Engineer ensuring the protection of information systems and mitigating cybersecurity threats at Fiserv. Collaborating with teams to enhance security protocols and maintain system integrity.