E2E Customer Journey Manager driven to enhance customer experiences at British Gas. Owning critical customer journeys from interaction to resolution with a focus on measurable improvements.
About the role
- Senior Manager overseeing VodafoneThree Delivery Framework and enterprise governance in a leading mobile network provider. Transforming customer experience and ensuring consistent project delivery across diverse methodologies.
Responsibilities
- Own and continuously evolve the VodafoneThree Delivery Framework, including methodology, lifecycle and controls that meet the needs of both agile and traditional delivery models.
- Define and govern project & programme management best practices, processes & templates.
- Manage and govern capital drawdown aligned with working capital / cash flow objectives in partnership with Finance.
- Drive adoption, consistency and quality through capability uplift programmes and enterprise delivery governance.
- Oversee enterprise-wide delivery assurance reviews to validate compliance, quality and value alignment.
- Act as the authority for resolving methodology disputes and ensuring all functions operate to the agreed standards.
Requirements
- Extensive experience in enterprise delivery governance and framework design across both Agile and Waterfall.
- Strong governance authority with a track record of embedding enterprise-wide delivery standards.
- Capability-building expertise with measurable improvements in delivery maturity.
- Advanced process optimisation skills and experience in large-scale change environments.
- Strong ability to resolve cross-functional delivery disputes and maintain enterprise alignment.
- Expert knowledge of delivery methodologies (PRINCE2, MSP, SAFe, PMI).
- Experience in predictive analytics and application of AI in delivery performance tracking.
Benefits
- Excellent basic salary plus bonus and Vodafone benefits
- Up to 28 days off plus bank holidays
- Paid time for charity work
- Personalised benefits for you and your family, like discounts, vouchers, and a pension plan
- Amazing learning tools and top-notch parental leave policies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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