Lead Program Manager overseeing AI training data projects and managing a cross - functional team with client relationships.
About the role
- Client support coordination for Vizient/AACN Nurse Residency Program with operational excellence. Maintain client lists, monitor billing processes, and enhance client retention efforts.
Responsibilities
- Serve as the first point of contact for client support within the Vizient/AACN Nurse Residency Program.
- Support and collaborate across Nursing Programs to coordinate services, ensure operational excellence, and deliver a high-quality client experience.
- Maintain and update client lists, invoice statuses, and collection tracking.
- Monitor the billing process from contract signature through payment, respond to client invoice inquiries, and partner with the Accounting team on collection efforts as needed.
- Maintain accurate sales pipeline records in Salesforce from initial lead through contract execution.
- Support client retention efforts through proactive outreach and relationship management.
- Onboard new clients, including setting up organizations in databases, completing contracting and security processes, sending welcome communications, and coordinating handoffs to team members for program launch.
- Collaborate across Nursing Programs to ensure alignment, share information, and support integrated client services.
- Partner with the web content team to support marketing activities, including posting web conference information and updating program materials.
- Work with nurse planners to ensure continuing education requirements are met and planning documentation is complete, including collecting speaker biographical information and disclosures, coordinating travel, and managing on-site logistics.
Requirements
- Relevant degree preferred.
- Two or more years of relevant experience required.
- Experience working with clients in a support or account management role preferred.
- Program management experience preferred.
- Proficiency in Microsoft Office Suite preferred.
- Strong organizational and communication skills required.
- Demonstrated attention to detail and effective problem-solving skills required.
Benefits
- Comprehensive benefits plan!
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Talent & Succession Program Manager at OpenAI designing talent management systems for scalability and effectiveness. Collaborating cross - functionally to drive high - quality talent decisions and practices.
Program Manager at Pax8 leading partner experience programs from concept to execution. Collaborating cross - functionally to enhance partner satisfaction and drive adoption.
Director managing the AIDSVu and HepVu platforms for public health data awareness. Leading strategic planning, budgets, and staff supervision at Emory University.
Sr. Sales Acceleration Manager leading global circular sales initiatives for Logitech. Collaborating across teams to enhance customer engagement and drive environmental impact.
Program Manager supporting hardware programs for McDonald’s Canada with a focus on drive - thru technology. Ensures effective communication between client stakeholders and internal teams.
Program Manager at AssistRx coordinating program strategy and operations for pharmaceutical clients. Focused on call center operations, staff development, and performance metrics management.
Program Manager leading the deployment of monetization features across urban markets for Zoox. Overseeing operational readiness and ensuring local payment compliance in a high - tech environment.
Program Manager leading agile transformation initiatives at Dark Wolf Solutions. Managing teams and driving process improvements in complex environments.
Strategic Sourcing Analyst in Daimler Truck, focusing on sourcing quality parts and services globally. Collaborating cross - functionally while optimizing costs and quality in the commercial vehicle industry.