Sr. Benefits Analyst managing AV’s benefits administration and compliance while supporting employee experience. Collaborating with Payroll, Finance, Legal, HR Business Partners, and vendors for accurate plan operations.
About the role
- Support Analyst for Vivo Vita involved in network troubleshooting and configuration tasks. Collaborating with field technicians and managing telecommunication operations for leading providers.
Responsibilities
- Knowledge of Dual SIM for deployment, monitoring and repair, troubleshooting and staging, configuration of routers/APs and software
- Knowledge of Fortinet
- Knowledge of LAN/WAN and Wireless networks, network architecture and protocols: MPLS (point-to-point), OSPF, EIGRP, BGP, RIB implementation, IOS
- Proficiency in testing via MobaXterm or PuTTY to support field technicians, with the ability to provide remote assistance to field technicians (by phone and/or WhatsApp group); providing support for operations and strong teamwork is a differentiator
- Coordination with partners to dispatch local field technicians and contact carriers (Vivo, Claro and Tim) to verify lines/SIMs
- Opening TAC and RMA requests with Fortinet or other manufacturers
- Additional Competencies:
- Relevant certifications: Having Fortinet, networking or other relevant certifications can demonstrate commitment to continuous learning and proficiency in specific technical skills
- Experience with multiple telecom providers: As the role involves coordination with carriers such as Vivo, Claro and Tim, prior experience with these or other telecom operators can be useful
- Behavioral Competencies:
- Effective communication: The ability to communicate clearly and effectively, both verbally and in writing, is critical. This includes the ability to explain complex technical concepts in a way non-technical people can understand
- Problem solving: Given the technical nature of the role, the ability to analyze issues, think critically and find effective solutions is essential
- Teamwork: The description highlights supporting field technicians and collaborative operational support as a plus. Thus, the ability to work well in a team and collaborate with others is important
- Adaptability: Technology is constantly changing, so the ability to adapt and learn new skills and technologies is crucial
- Attention to detail: Accuracy is essential when configuring routers and performing other technical tasks
- Time management: The ability to manage time effectively and prioritize tasks is important in any role, particularly in a technical environment with competing tasks
- Patience and empathy: When providing remote support, patience and empathy are key to dealing with users and understanding their needs.
Requirements
- No requirements provided
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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