About the role

Head of Financial Crime Operations managing FinCrime strategies at Vivid, a FinTech company. Leading operational teams and developing scalable frameworks for compliance and performance.

Responsibilities

Own and scale our entire FinCrime Operations
Provide strategic and operational leadership for the end-to-end FinCrime Operations organization (L1, L2, QA, Training)
Design, implement, and maintain a robust, scalable operational framework with clear ownership, standardized processes, and global consistency
Recruit, mentor, and coach Team Leads and Managers, strengthening leadership capabilities and accountability across the entire function
Ensure all teams operate in strict adherence to internal standards, procedures, and regulatory requirements
Guarantee consistent day-to-day operational excellence, ensuring delivery against strict Service Level Agreements (SLAs), quality benchmarks, and productivity targets
Lead data-driven initiatives to mitigate errors, enhance accuracy and maximize processing efficiency
Establish comprehensive systems and tooling for associate onboarding, specialized training, data-driven quality monitoring, and formal performance management
Own headcount planning, budgeting, and financial allocation across all FinCrime operational resources
Oversee effective resource planning and collaborate closely with Vendor Management on external capacity needs, ensuring adequate coverage and utilization
Proactively identify control gaps, process inefficiencies, and operational risks, driving structured remediation and the implementation of FinCrime best practices

7+ years of senior operational leadership experience, preferably within high-volume environments such as Fintech, Banking, Financial Services, or complex BPO/back-office operations.
Demonstrated success managing multi-layered teams and leading other leaders, with direct accountability for organizations of 100+ FTE (internal and external).
Proven ability to build, transform, or stabilize operational organizations, set up control systems, and scale teams through multiple leadership levels in a hyper-growth setting.
Deep expertise in operational methodologies (e.g., Six Sigma thinking), performance metrics, capacity planning, and operational analytics.
Demonstrated structured, decisive, and results-oriented leadership, with a strong ability to stabilize chaotic environments and define clear, efficient workflows.
As a plus: Hands-on experience in FinCrime/AML/KYC operations is a significant advantage.
Prior experience working with or managing outsourced vendor teams.
Experience supporting operations related to Small and Medium-sized Business (SMB) clients or workflows.
Bachelor's or Master's degree in Business Administration, Operations Management, Finance, or a related field.