Customer Experience Agent managing customer inquiries at a digital finance company. Involves resolving issues, providing support, and maintaining customer relationships in Manchester.
About the role
- Customer Service Representative for beverage company managing major accounts and providing exceptional service. Working in a hybrid role liaising between customers and internal departments.
Responsibilities
- Manage order entry (via computerized, manual and/or online data exchange), as well as order fulfillment activities
- Closely monitor product supply to avoid stock-outs
- Collaborate with the Logistics and Transport Department to ensure prompt delivery of customer orders
- Proactively solve common customer problems
- Promptly research and respond to customer queries and complaints
- Produce various statistical reports
- Collaborate with colleagues and other departments, including Logistics, Account Management and Marketing, to keep those who need to be kept informed and to maintain healthy customer relationships
- Work efficiently under tight deadlines while ensuring a high level of accuracy
- Report food quality issues to superior
Requirements
- Strong problem-solving skills and willingness to work hard to find a solution
- Strong interpersonal and persuasive skills
- Ability to prioritize and multi-task thoroughly in a dynamic environment
- Results-oriented professional committed to providing first-rate customer service
- Very good knowledge of MS Office software, Excel – intermediate level plus
- Ability to handle stressful situations
- Organized, self-starter, flexible, courteous, energetic, team player with a positive attitude
- Knowledge of SAP is considered an asset
- Experience in manufacturing, procurement and order management is considered an asset
- College diploma or equivalent
- Two (2) to five (5) years’ experience in a similar position
Benefits
- Balanced work/life environment (independent contractor)
- Signing bonus of $150
- Retention bonus of $1,500 after 6 months
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