Business Analyst supporting analytical aspects of product management lifecycle for Highmark Health. Collaborating with stakeholders to gather requirements and prioritize product features in a hybrid work environment.
About the role
- Product Analyst managing implementation of CV-ALIR and CV-Exchange products at Verisk. Collaborating with states and internal resources in College Station, TX for effective customer support.
Responsibilities
- Daily coordination of customer implementation of CV-ALIR/CV-Exchange products, including testing.
- Proactively facilitate communication between various parties including states, product support, other internal resources, vendors, third parties, and Verisk as appropriate.
- Stay abreast of current state and federal legislation and regulations relating to CV-ALIR/CV-Exchange products. Communicate relevant information to internal Verisk staff and customers.
- Work closely with product support to resolve customer’s implementation or production issues.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information and assistance regarding on the CV-ALIR/CV-Exchange products and services.
- Troubleshoot and resolve escalated customer issues.
- Maintain detailed and accurate records of customer interactions and transactions.
Requirements
- College Degree or equivalent work experience required
- 3+ years of business-to-business customer support experience with a strong customer focus and attention to detail.
- Ability to demonstrate analytical skills, exacting attention to detail and problem solving skills required.
- A general understanding of P&C insurance is helpful.
- Strong problem-solving abilities and attention to detail.
- Proficiency in MS Office, particularly Excel.
- Ability to work independently and as part of a team.
- Ability to interpret and track state specific requirements.
- Excellent oral and written communication skills
- Up to 5% travel may be required
Benefits
- Health Insurance
- Retirement Plan
- Disability benefits
- Paid Time Off
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