Business Analyst supporting analytical aspects of product management lifecycle for Highmark Health. Collaborating with stakeholders to gather requirements and prioritize product features in a hybrid work environment.
About the role
- Product Analyst developing custom AI assistant solutions for healthcare clients. Collaborating with product team to enhance healthcare using generative AI.
Responsibilities
- Own the end-to-end process to develop, evaluate, and test AI assistant products for hospital system clients
- Engage directly with health system employees to identify high-value use cases
- Conduct product discovery with end users, including workflow mapping, key data and document requirements, product features, and evaluation metrics
- Align with stakeholders on product features, user groups, and rollout plan
- Leverage the QH Assistant Builder platform to develop and evaluate AI assistants; coordinate with the engineering team on technical support as needed
- Lead user training and testing; collect feedback
- Coordinate communications and customer support for assistant rollout
- Support Product Leads on account management and strategic initiatives
Requirements
- Recent graduate (0-2 years of experience) with demonstrated proficiency in generative AI technologies
- Advanced understanding of GPT models, prompt engineering, and AI application development
- Experience with data analysis tools and methodologies
- Able to work onsite in Palo Alto 3 days/week
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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