Business Analyst supporting the implementation of research administration software suite at Beth Israel Lahey Health. Collaborating with stakeholders and technical teams for effective solutions and regulatory compliance.
About the role
- Business Analyst for Microsoft 365 working on SaaS solutions for Vaudoise insurance. Analyzing business needs and managing user transitions in a hybrid work environment.
Responsibilities
- Identify, gather and analyze business needs (through interviews, workshops, surveys, observations, etc.) and prioritize them together with the Product Owner
- Contribute to identifying solutions and required configurations (translate requirements/changes into techno-functional solutions, write specifications, identify and address functional, technical, legal, data, security, and process dependencies, etc.)
- Lead testing activities (from organization to validation by defining acceptance criteria, drafting test plans, coordinating defect resolution, etc.)
- Support users through the changes in collaboration with dedicated teams (support, change manager, business referent, training, etc.)
- Contribute to the governance of deployed solutions and features
Requirements
- A higher education degree in IT (HES, Bachelor, Master, EPFL, etc.)
- Strong technical-functional expertise in Microsoft 365 solutions (Teams, OneDrive, SharePoint, Outlook, Power Platform, Copilot, etc.)
- Minimum of five years’ experience with Microsoft 365 technologies in IT missions/projects, or business projects with a significant technological and transformation component
- Strong analytical skills
- Excellent command of agile methodologies, ITIL processes and modeling methods (BPMN, UML, user stories)
- Excellent interpersonal skills
- Strong written communication skills
- Familiarity with change management, in particular the Prosci methodology (ADKAR) as applied in our organization
- Full professional proficiency in French (spoken and written) and a minimum B2 level in English. German is a plus.
Job title
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