Business Analyst specializing in Contact Center projects for global leader Capgemini. Engaging with stakeholders and technical teams to enhance customer engagement environments.
About the role
- Business Analyst facilitating analysis, requirement gathering, and solution implementation for a leading Swiss insurer. Collaborating with technical teams and business stakeholders in a dynamic environment.
Responsibilities
- Identify, gather and structure business requirements and associated risks/opportunities
- Translate requirements into clear functional and technical specifications, taking into account IT and regulatory constraints
- Collaborate with technical teams and architects to ensure the coherence of proposed solutions and integrations (APIs, microservices, Cloud, etc.)
- Assess operational and technological risks as well as dependencies related to requested changes
- Advise stakeholders on business and technical alternatives (internal and/or external)
- Lead scoping workshops with internal and external stakeholders (including vendors and partners)
- Facilitate communication between business units (product owners, business leads, process and data owners), project teams and technical teams
- Participate in functional testing and UAT phases, ensuring coverage of critical requirements and end-to-end traceability
- Contribute to document governance (traceability, compliance, reporting, tracking audit recommendations)
Requirements
- Minimum of 3 years' experience as a Business Analyst with a technical orientation, ideally in the Swiss insurance/financial sector
- Advanced professional education (ETH, UAS, HEC, university or equivalent) with a focus on IT/management
- Good knowledge and understanding of business and regulatory processes in Swiss insurance or the financial sector (FINMA, Swiss Data Protection Act (LPD), GDPR, etc.)
- Versatile experience: business analysis, solution integration, collaboration within agile teams (product owners, developers, QA/test, Scrum Master) and participation in UAT
- Understanding of overall IT architecture, data security, access controls and protection of critical systems, as well as integration challenges (APIs, microservices, etc.) and key Cloud-related considerations
- Strong proficiency with Atlassian tools (Jira and Confluence) combined with solid knowledge of common agile methodologies (Scrum, Kanban, etc.)
- Certification (IIBA/BABOK or PMI-BA) is an asset
- Native French speaker; proficiency in English (spoken and written, minimum B2); German is a strong asset
Benefits
- A healthy working environment in a mutual company recognized as a "Best Employer"
- Multiple social benefits, including flexibility in work arrangements
- Human-centered values focused on employee well-being
- Work within a dynamic and passionate team
- Support for development and training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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