Regional Director driving operational excellence and achieving revenue growth for Rentokil in the pest control industry. Leading branch teams, managing client relationships, and ensuring company standards.
About the role
- Project Director managing Professional Services team at Varicent, leading client implementation projects and optimizing revenue growth through exceptional service delivery.
Responsibilities
- Support the development and roll out of a comprehensive professional services strategy aligned with the company's goals and objectives.
- Lead, mentor, and manage a high-performing team of professional services project managers and consultants Globally / Regionally.
- Participate in and support best practices, methodologies, and process development to enhance service delivery and client satisfaction.
- Identify, elevate and execute on cross-functional engagements.
- Collaborate closely with cross-functional teams, including Sales, Customer Success, Development / Support to understand client needs, propose tailored solutions, and drive successful project execution.
- Engage in and support Sales (Services / License or License Retention) as necessary.
- Ensure exceptional client satisfaction by maintaining strong relationships and managing client expectations throughout the project lifecycle.
- Act as a trusted advisor to clients, partners and executive stakeholders, providing guidance on optimizing their use of our products/services.
- Identify and drive revenue growth within the company including but not specifically within Professional Services by identifying opportunities for upselling, cross-selling, and expanding services.
- Establish key performance metrics and goals for the Professional Services team to track and achieve revenue targets.
- Attract, hire, train, and retain top talent within the Professional Services organization.
- Foster a culture of collaboration, continuous improvement, and knowledge sharing among team members.
- Conduct regular performance evaluations and provide feedback to team members to drive career development.
- Streamline project management processes, resource allocation, and project delivery to optimize efficiency and effectiveness.
- Set and actively promote a standard of exceptionalism throughout Professional Services
- Monitor and manage project budgets, timelines, and deliverables to ensure projects are completed on time and within scope.
Requirements
- 12+ years managing complex Enterprise Projects / Programs Experience
- Strong business communication skills (verbal and written) in English and Spanish
- Proven collaborative people management experience.
- Strong financial acumen and experience in forecasting, profitability modeling.
- Prior practical Hands On Database experience (SQL Server, Oracle, Post Gres)
- Bachelor's degree in a related field (Computer Science, Engineering or Business), Master’s degree preferred
- Proven leadership experience in professional services / consulting as well as employee coaching, mentoring.
- Understanding of Incentive Comp best practices and trends.
- Exceptional communication and interpersonal skills.
- Strategic thinker with the ability to align services with business goals.
- Experience managing and scaling professional services teams.
- Demonstrated ability to drive client satisfaction and retention.
- Innovative mindset and a commitment to continuous improvement
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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