Senior Manager, Product Management overseeing a correspondence platform at Capital One. Leading product lifecycle, collaborating with teams to enhance customer communication processes.
About the role
- Product Manager leading strategic vision and roadmap for digital products at Vanguard. Collaborating with teams and driving significant changes in client experience through innovative product management.
Responsibilities
- Leads digital product management activities for multiple digital products, or one strategic product
- Collaborates with cross-functional teams to create best practices that drive significant change to the client experience
- Coaches digital product teams towards best practices and learnings
- Ensures delivery of messaging, communication, and customer outreach as necessary
- Partners with stakeholders to resolve production and implementation issues in a timely manner, and supports/drives escalations where required to enable rapid delivery
- Leads the planning, development and implementation of new digital products
- Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans
- Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience
- Participates in and provides recommendations for ongoing business planning and departmental prioritization activities
- Participates in special projects and performs other duties as assigned
Requirements
- Undergraduate degree or equivalent combination of training and experience required
- Graduate degree preferred
- Minimum of five years related work experience
- Two years of leading large cross-functional teams on major organizational projects preferred
Benefits
- Hybrid working model
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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