Manager, IT Delivery overseeing software delivery and project management within Vanguard's Global Risk and Security team. Responsible for crew development, performance standards, and service delivery metrics in a hybrid work environment.
Responsibilities
Hires, evaluates, and supervises crew
Responsible for delivering software releases relating to the product for the business units
Works closely with management to develop and implement staffing and operational plans
Participates in the development of short and long term department goals
Monitors and reports on service delivery metrics and overall performance
Develops and implements changes to department policies and procedures
Identifies opportunities for continuous improvement
Leads quality initiatives to improve delivery of service levels
Presents status and metrics at meetings with management
Maintains relationships with technical teams, IT, and business partners
Participates in the development of the department budget
Requirements
Minimum of eight years related work experience
At least five years of project management experience
Undergraduate degree or equivalent combination of training and experience
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