Customer Support Engineer providing technical support for Ovation products and maintaining customer satisfaction at Emerson. Engaging with clients to solve technical issues and enhancing operational capabilities.
About the role
- Software and IT Support Engineer collaborating with international teams on High Level Control solutions in airport logistics. Responsible for troubleshooting and supporting airport systems worldwide.
Responsibilities
- After a thorough induction, you will work as a Software and IT Support Engineer together with our international team on the support to our High Level Control solutions in the aviation/ports domains
- You will develop strong domain and process know-how within our teams and by getting to know our systems in the world's largest air/ports
- You will be part of our Global Support Center team, in which you will be involved in the support of our systems in airport contracts worldwide
- Troubleshooting of system related incidents via remote connection
- Updating the related ticket status in ServiceNow
- You will support our project execution teams on the development activities of running projects
- In addition you also take care of the integration of the services used, such as databases, message brokers and application servers
Requirements
- University degree in computer science, software engineering or comparable studies
- Proficiency in English both spoken and written
- Pro-active, team player
- Minimum 1-3 years of experience with Java/JEE, Maven and frameworks such as Spring Boot / Quarkus
- Relational databases (e.g. Oracle, SQL)
- Continuous Integration, Deployment, Delivery (CI/CD) e.g. using Maven and Gitlab
- Familiarity with UNIX and shell scripting
- Software development tools such as Git, Jira, Confluence, SonarQube
- Methods and processes include Scrum and Test-Driven Development (TDD)
- Application servers like Oracle WebLogic
- API documentation tools (e.g. Swagger, Postman, OpenAPI)
- Frontend development with HTML, CSS, Javascript and frameworks such as Vue.js, React or Angular
- Unit testing frameworks such as JUnit
- Networks architecture
- Cybersecurity
- Availability for on call prevention
- Occasional travel may be required
Benefits
- Health insurance
- Pension Plan
- Hybrid working mode
- Flexible schedule to work life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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