Head of Field Engineering at Oumi managing customer - facing technical function. Leading strategy, execution, and partnership with sales for successful AI adoption.
About the role
- Leading the development of service engineering for PEC Global Engineering to enhance agility and flexibility. Focusing on customer-centric approaches and lifecycle management across all disciplines.
Responsibilities
- Lead and further develop service engineering across all disciplines
- Secure that the service engineering teams are closely connected to Area sales planning and execution
- Serve as the central point of contact for Engineering for Service initiatives, providing hyper care during the transition to the new operational model
- Develop and implement engineering strategies in line with PEC Service business objectives focusing on lifecycle management
- Coordinate with regional and functional teams to ensure immediate support during the sales phase and throughout the customer journey
- Drive smart resource allocation and harmonize operational practices across global teams
- Foster a customer-focused mindset in all engineering decisions, deepening customer and technology understanding
- Promote knowledge sharing and lessons learned routines to improve pricing management and profitability
- Ensure lifecycle thinking is embedded in all engineering activities, from project planning to execution and after-sales support
- Unlock business potential by improving the quality and accessibility of installed base data
- Support the development of E-2-E Engineering processes and tools to accelerate profitable growth in Services
- Lead and coordinate the global service engineering teams in matrix
Requirements
- Bachelor’s or Master’s degree in a suitable engineering field
- Proven experience in engineering leadership roles, preferably within service-oriented or project-driven businesses
- Strong track record in developing and implementing engineering strategies and driving change
- Excellent coordination, stakeholder management, and communication skills
- Ability to work in a dynamic, global environment and manage multiple priorities
- Strategic and business mindset with a focus on digital and lifecycle management
- Experience with resource planning, project management, and customer engagement is highly valued
- Proficiency in English language
- Familiarity with global engineering networks and multicultural teams is a plus
Benefits
- Health insurance
- Professional development opportunities
- Flexible working hours
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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