Team Lead ensuring high quality customer service and sales results in Retail Banking at Luminor. Overseeing CSU employees and improving customer experience across multiple channels.
About the role
- Customer Service Representative providing support to National Sales customers at US Foods. Involve handling inquiries and order processing while collaborating with sales and internal departments.
Responsibilities
- Provide contact and liaison between National Sales customers and the sales team and internal departments
- Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner
- Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements
- Back up to Sales Coordinator roles
- Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems
- Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action
- Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes
- Coordinate same-day deliveries and pickups for customers
- Process pickup requests from customers and National Sales team
- Respond to delivery/routing questions and issues from customers
- Respond to product inquiries from customers
- Share new or additional services or products with customers
- Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods
- Contact all customers affected by product recalls and withdrawals
- Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems
Requirements
- High School diploma or equivalent required; Bachelor’s degree preferred
- Minimum of three years experience in customer service call center environment required
- Experience in food service distribution a plus
- Excellent verbal communication skills and problem resolution ability required
- Working knowledge of Microsoft Word and Outlook required
- CRM / Phone Technology experience preferred.
Benefits
- Full US Foods Benefits - DAY 1!
- Medical
- Dental
- Vision
- 401K
- Life insurance
- Paid time off
- Short-term and long-term disability
- Employee stock purchase plan
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