Key Account Manager for North America customers at Aircall, an AI - powered customer communications platform. Handling VIP accounts to ensure growth, satisfaction, and successful technology integration.
About the role
- Client Account Manager handling relationship management and portfolio growth for U.S. Bank's Business Banking division. Focusing on client retention, satisfaction, and education for financial decisions.
Responsibilities
- Responsible for the overall management of an assigned portfolio with a focus on Welcome, Retain, and Grow.
- Help to drive activations and elevate the onboarding experience by coordinating with Market Managers.
- Welcome newly activated accounts and perform general account maintenance.
- Increase relationship profitability and maintain client satisfaction.
- Consult with clients for payment education and recommend products and services based on customer needs.
Requirements
- Bachelor’s degree in Business or Finance, or equivalent work experience.
- Typically five to eight years of client management experience in the payments industry.
- Strong contract negotiations, account management and project management skills.
- Strong problem-solving and negotiation skills.
- Ability to manage multiple tasks/projects and deadlines simultaneously.
- Ability to identify and resolve exceptions and to interpret data.
- Proven customer service/relations skills.
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
- Strong presentation, interpersonal, verbal and written communication skills.
- Ability to travel
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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