Senior Manager, Product Management overseeing a correspondence platform at Capital One. Leading product lifecycle, collaborating with teams to enhance customer communication processes.
About the role
- Detail-oriented IT professional skilled in backend systems at USAA. Ensuring operational efficiency and compliance while streamlining processes for better member value.
Responsibilities
- Accountable for communicating and driving the vision and strategy effectively to key stakeholders and bank agile team members.
- Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.
- Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives.
- Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team’s backlog of work.
- Partner with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
- Anticipate and solve complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success.
- Delivers against Bank agile team level OKRs.
- Acts as “voice of the end-user”.
- Proactively seek customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.
- Own Bank agile team backlog (grooming, prioritization, and refinement).
- Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity.
- Optimize the flow of value through the multi-bank agile team agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.
- Begin to take a strategic view and think proactively about the right way to meet objectives.
- Act in service of the bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions.
- Look for opportunities for continuous Bank agile team and process improvement. Makes recommendations to leadership. May lead functional bank agile teams or projects with moderate resource requirements, risk, and/or complexity.
Requirements
- Bachelor’s degree: OR 4 years of related experience may be substituted in lieu of degree
- Minimum 6 years’ experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line
- Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe)
- Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements
- Advanced knowledge and demonstrated use of Process Engineering methodologies
- Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations
- Communicates difficult concepts and negotiates with others to adopt a different point of view.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education assistance
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