Operations Manager responsible for guest satisfaction and quality control for a leading property management company. Managing operational tasks and team performance in a fast - paced environment.
US
Hybrid Manager, Claims Operations – Property Specialty, Condo & Liability
Posted 3 days ago
About the role
- Manager, Claims Operations leading claims service teams at USAA, driving operational effectiveness and member satisfaction. Engaging and developing employees while ensuring compliance with operational guidelines.
Responsibilities
- lead and be accountable for property, and other claims operations member service employees
- develop engaged employees through regular coaching and feedback
- complete process improvements and lead organizational process changes
- drive execution of operational risk management, regulatory compliance training, policies and procedures
- inspect and review quality of claim files and provide feedback to employees
- proactively identify opportunities to improve operational effectiveness, member experiences and processes
- handle escalations and make appropriate decisions based on the policy
- support projects by serving as a subject matter expert
- hire, develop, and coach claims employees for results delivery
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required
- 2 years of direct team lead, supervisory or management experience
- Experience using and interpreting data to make decisions
- Demonstrated leadership, initiative, customer service and/or claims handling skills
- Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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