Test Manager ensuring quality in complex IT projects within the insurance sector. Leading testing activities, stakeholder engagement, and risk management for optimal outcomes.
About the role
- Executive Director overseeing technology strategy for Life Insurance applications at USAA. Driving secure, scalable solutions and enhancing member experience through Agile collaboration.
Responsibilities
- Performs workload management and prioritization duties in support of operations for the functional area assigned.
- Applies subject-matter-expert functional knowledge to lead subordinate workers in producing work deliverables in support of departmental initiatives.
- Develops functional policies, procedures and guidelines.
- Identifies opportunities and facilitates major improvements to processes and systems.
- Ensures that the assigned application group develops processes and tools that contribute to the company business objectives.
- Ensures that all application processes developed internally or by external service providers are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation.
- Oversees the assessment of the technical and business fitness of the application portfolio and their associated costs and risks
- In partnership with CTO, Infrastructure and IT Security, ensures that the organization's applications are effectively secured and that risks are mitigated and comply with legal and corporate privacy and confidentiality rules.
- Establishes management routines to ensure appropriate oversight of the organization’s software development and maintenance activities.
- Serves as financial steward for the organization and manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization.
- Evaluates and selects third party vendors to provide value added services.
- Facilitates the contracting process through the Third-Party Risk Management (TPRM) enterprise process.
- Responsible for contract company/service performance providing timely feedback to ensure the best value for USAA.
- Collaborates with CTO to ensure that solutions are consistent with technology standards.
- Works across IT and business partners to reduce technical debt.
- Collaborates with other leaders and/or stakeholders and develop an application development strategy that aligns with business strategy, adds value and is within budget constraints.
- Responsible for team’s adherence to SDLC and applicable controls.
- Works to ensure teams have appropriate development plans consistent with domain of expertise.
- Mentors across the technical community.
- Provides oversight to the engagement with the business DPO and ensures deliverables adhere to Agile practices/methodologies.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor's degree in computer science, computer information systems or related field of study; OR 4 years of related experience may be substituted in lieu of degree
- 10 years of experience in general IT management competencies
- 4 years of people leadership experience in building, managing and/or developing high-performing teams required
- Strong technical background of web-based application architecture, system and database architecture, security application integration and object-oriented languages in a large enterprise environment
- Extensive experience in all stages of the software development life cycle: requirements gathering, design, development, testing, and implementation
- Demonstrated ability to communicate technical information to a non-technical audience
- Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required
- Demonstrated experience in vendor contract management and management of distributed development teams and resources
- Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function
- Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.
- Understanding of Legislative and Regulatory Compliance Requirements
- Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support
- Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Security, Data or Application Development
- Experience conducting cost benefit analyses and leveraging results to drive technology support solutions
- Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details
- Experience and ability to drive a culture of quality and personal accountability through technology support teams.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Delivery Assurance Associate optimizing supply chain reliability and production continuity. Focusing on shipment logistics and ensuring 100% on - time delivery for Carrier.
Contract Associate at Guy Carpenter managing reinsurance contracts for clients and brokers. Handling inquiries, mentoring new hires, and leading training projects in a hybrid role.
Manager in Credit Risk Initiatives executing RWA credit risk forecasts and analytics. Leading initiatives in capital RWA and enhancing credit risk reporting for a leading financial institution.
Associate Insurance Advisor III working in commercial sales for CGIC, a leading Canadian financial services co - operative. Focusing on inbound sales and service in specialty lines and Life and Wealth products.
Consultant managing car insurance renewals while ensuring customer satisfaction and compliance. Contributing to performance indicators and supporting client solutions effectively.
Technology Control Assurance Specialist ensuring effectiveness in technology controls for diverse projects at Qualysoft. Focus on building a comprehensive control assurance framework for risk management and compliance.
Trainee Insurance Account Handler supporting client relationships while learning insurance processes. Join a collaborative and inclusive culture with development opportunities in a charitable organization.
Trainee Account Handler at Lycetts supporting client relationships while helping the business grow. Full training provided for a successful career in insurance.
Sales Expert at iCodde, partnering with a top insurance company in Mexico. Transforming careers with unlimited income potential and strong client relationship building.