Hybrid Business Support Analyst – Reputation and Risk

at USAA

• Job title: Business Support Analyst – Reputation and Risk
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $69,920 - $133,620 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Python, SQL, Tableau
• Location requirements: Hybrid, San Antonio, United States

About the role

• Business Support Analyst providing data analytics services to the Corporate Communications and Public Affairs Office. Requires experience in data analysis and business operations.

Responsibilities

• Provides moderately complex operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
• Validates information for moderately complex and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Develops and maintains a understanding of overall moderately complex business functions.
• Gathers information for moderately complex processes, analyzes data and trends, identifies root causes, and develops work products.
• Reviews, validates, and/or analyzes reports that function as a control to existing processes.
• Assists with the documentation of new and revised departmental procedures.
• Develops and analyzes additional ad-hoc reports as needed by Management.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
• Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
• Knowledge of business operations and systems/business requirements processes.
• Experience with business intelligence tools, such as Tableau, Microsoft Power BI, Google Analytics.
• Experience with data analysis and programming tools, such as SQL, Python and R.

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education