Service Desk Night Analyst joining King’s Service Centre. Providing exceptional IT and Facilities Management support to staff and students at King's College London during night hours.
US
Hybrid Business Strategy Analyst – Mid Level – Member Experience Analytics
Posted last month
About the role
- Business Strategy Analyst focused on Member Experience Analytics at USAA. Collaborating with stakeholders to transform data into actionable insights.
Responsibilities
- Define and implement instrumentation for end-to-end member experience analytics
- Design how member interactions are captured across channels
- Transform data into actionable insights via visualization and reporting
- Collaborate with business leaders to understand business questions
- Define key performance indicators (KPIs) and the precise data requirements necessary to measure them effectively
- Shape member experience with data-driven insights
- Prepare materials that communicate the significance of strategic insights to senior leaders and stakeholders
Requirements
- Bachelor’s Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience may be substituted in lieu of degree
- 4 years experience in data and/or analytics or strategy consulting; OR Advanced Degree in Business, Science, Finance, Economics or related discipline with 2 years experience in data and/or analytics or strategy consulting
- Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights
- Demonstrated experience using data analytics to formulate data-driven insights
- Experience performing data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics)
- Experience in project management
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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