Hybrid Digital Marketing Specialist

Posted 2 days ago

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About the role

  • Digital Marketing Specialist managing Total Expert CRM for USA Mortgage to enhance loan officer productivity and marketing execution through digital channels and brand alignment.

Responsibilities

  • Serve as the primary administrator and system owner for Total Expert.
  • Configure and maintain journeys, workflows, templates, permissions, licensing, and user access.
  • Manage user onboarding, role changes, offboarding, and ongoing system hygiene.
  • Ensure CRM messaging, automation, and campaigns align with USA Mortgage branding, compliance, and communication standards.
  • Monitor platform updates and enhancements, coordinate testing, rollout, and internal communication.
  • Establish governance and change-management practices to maintain system integrity and consistency.
  • Identify and implement CRM-driven improvements that increase efficiency, adoption, and marketing effectiveness.
  • Support loan officer digital enablement through CRM-connected initiatives, including Google Business Profile management, reputation management, and review support, and digital advertising campaign execution and tracking.
  • Serve as an escalation resource for loan officers and internal teams.
  • Track and report on CRM usage, adoption, and digital marketing performance metrics.
  • Coordinate with internal teams and vendors to support integrated marketing and CRM initiatives.

Requirements

  • Experience in Total Expert a must
  • Familiarity with Google Business Profiles, online reputation management, or digital advertising is a plus.
  • Highly organized with strong attention to detail
  • Comfortable working cross-functionally with technical and non-technical teams.
  • Strong understanding of mortgage sales and marketing workflows.
  • Proficient in Microsoft Office tools.
  • Able to learn quickly, adapt to change, and exercise sound judgment.

Benefits

  • Flexible work arrangements

Job title

Digital Marketing Specialist

Job type

Experience level

Mid levelSenior

Salary

$65,000 - $70,000 per year

Degree requirement

No Education Requirement

Location requirements

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