Claims Specialist for Intact Prestige investigating complex property claims for high - net - worth customers. Drive high standards of customer service and thorough investigation practices.
About the role
- Bilingual Claims Adjuster actively adjusting claims and maximizing opportunities with clients in Bathurst, Canada. Key responsibilities include investigations, negotiations, and high-level customer service.
Responsibilities
- Prompt contact and follow up with policy holders and claimants.
- Investigate the cause and report to clients with solid recommendations.
- Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.
- Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
- Throughout the claims process, provide high level of customer service to clients and the insured.
- Participate and share ownership and responsibility for afterhours customer service requirements when required.
- Perform duties assigned to him/her in compliance with established work standards, policies and procedures.
Requirements
- Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
- Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
- At least 2 years' relevant experience in claims adjusting.
- Adjuster’s license, or currently pursuing CIP designation with an ongoing commitment to education and learning.
- Effective analytical skills, including identification of cause-and-effect dynamics.
- Able to draw valid conclusions and effectively communicate them.
- Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
- Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
Benefits
- You are compensated for your billable hours and other costs.
- You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters.
- You will be supported by experienced local claims support, centralized after hours support, and dictation services.
- Your workload is balanced to ensure you can maintain a high-quality level.
- We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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