Workforce Management Analyst responsible for scheduling and optimizing call center operations. Collaborate within the team to improve service levels and reporting.
About the role
- Analyst handling federal tax obligations and direct taxes for UOL, a leading digital content company. Engaging in compliance, reporting, and supporting tax-related projects.
Responsibilities
- Prepare and file federal, state, and municipal ancillary tax obligations.
- Prepare and submit Central Bank (BACEN) filings.
- Perform registration updates with government authorities.
- Support tax-related system parameterization and configurations.
- Provide support during tax inspections and audits.
- Respond to audit inquiries.
- Monitor tax legislation and regulatory changes.
- Monitor and control federal, state, and municipal tax clearance certificates (CNDs).
- Be responsible for managing federal, state, and municipal tax account balances.
- Participate in specific tax-related projects (system updates, new government-requested reports, and support for new business initiatives).
- Monitor and follow up on tax consultations and inquiries: federal: DEC (Electronic Tax Domicile); inbox, current account, tax status, decision orders, and others.
- State: DEC (Electronic Tax Domicile), inbox, and ICMS current account.
- Municipal: DEC (Electronic Tax Domicile), inbox, and current account.
- Monitor and control negative certificates (CNDs) at federal, state, and municipal levels.
- Handle openings and closures of establishments and perform registration updates at the federal, state, and municipal levels.
- Provide support to other areas within the group.
Requirements
- Bachelor's degree in Accounting, Business Administration, Law, or Economics.
- Experience with calculation of PIS/COFINS and withholding taxes at source (IR, PCC, INSS, and ISS).
- Experience filing federal, state, and municipal tax obligations.
- Experience with parameterization and configuration of tax rules for calculation of direct taxes and ancillary obligations in ERP/SAP.
- Knowledge of tax offsets/compensations and control of federal tax credits.
- Proficient in Microsoft Office, with advanced Excel skills.
- Experience with accounting analysis and income statement (DRE).
- Experience with registration updates at federal, state, and municipal levels.
Benefits
- Meal allowance and/or meal voucher.
- Transportation allowance.
- Private pension plan.
- Health and dental plans.
- Life insurance.
- Partnership with TotalPass.
- ZenKlub for online therapy.
- UOL Care: psychological, nutritional, physiotherapy, and fitness support.
- Extended maternity and paternity leave.
- Childcare assistance.
- Partnerships offering discounts with major institutions such as FIA, FAAP, PUCRS and UNINASSAU, plus a 50% discount on all courses available on the Portal Educação platform.
- 70% discount on the English 2.0 course on the Portal Educação platform and 50% discount on EA Banking School courses.
- No dress code: wear what makes you comfortable.
- #TáDeParabéns: day off on your birthday.
- Baby gift for newborns.
Job title
Job type
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Degree requirement
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