Analyst role in Fund Services at Citco focusing on managing operational deliverables and customer relationships. Utilizing software and financial analysis for effective loan management in Pune, India.
About the role
- Managing WhatsApp customer care operations for all company products at a leading Brazilian mobility firm. Focusing on service quality, automation, and business-tech liaison.
Responsibilities
- Management of the WhatsApp customer service channel for all of the company’s products
- Responsible for the continuous improvement of the channel and for increasing adherence and service quality
- Responsible for automating the channel through the implementation of chatbots
- Act as the focal point between the business and technology teams to ensure full delivery of the backlog and achievement of the WhatsApp channel goals
Requirements
- Completed higher education
- Intermediate Excel
- Dynamic
- Organized
Benefits
- Base salary
- Profit sharing
- Health insurance
- Dental plan
- Life insurance
- Meal allowance (Vale Refeição)
- Wellhub
- Birthday day off
- Work schedule: 8:00–18:00 Monday to Friday; hybrid: 3 days in office, 2 days remote
- Christmas hamper
- Payroll loan
- Transit voucher (optional)
- Annual flu vaccination
- Pharmacy card
- Toys for children on Children’s Day
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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