IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Policy Associate I supporting training operations for the Catherine Cutler Institute's child welfare initiatives. Providing operational and instructional support for training logistics and participant management.
Responsibilities
- The Policy Associate I: Training Operations will join the Catherine Cutler Institute’s Family and Child Welfare Education, Training & System Support (FACETS) team.
- Responsible for operational and instructional support for in-person and online training delivery.
- Partners with training leads to plan annual, academic year, and session training calendars.
- Develops implementation plans for each and executes logistics for complex, inter-related training deliverables.
- Serves as consistent in-person classroom resource for participants and manages monitoring and reporting on participant progress and course completion.
- Assists team leads with planning and staffing recurring Advisory Committee meetings and Training Team meetings with external partners.
Requirements
- Bachelor’s degree and three to five years of relevant experience.
- Demonstrated ability to manage competing priorities, maintain accurate, timely task execution, and coordinate complex logistics.
- Strong customer service and problem-solving skills.
- Comfort with common training technologies (e.g., PowerPoint, Zoom).
- Ability to work independently and collaboratively on a fast-paced training team.
Benefits
- 14 paid holidays plus earned vacation time and sick time.
- Health, dental and vision insurance.
- Low-cost short-term disability insurance and employer-paid long-term disability insurance.
- Employer-paid basic life insurance and supplemental life insurance.
- A tuition waiver program for employees and their spouse or dependent child(ren).
- A 403(b)-retirement plan with employer contribution.
- Free access to the METRO system, including the Husky Line with service between our Portland and Gorham campuses.
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