Customer Operations Executive responsible for onboarding services for EMEA clients at GBG. Collaborating with internal teams to manage order processes and deliver timely customer support with world - class standards.
About the role
- City Operations Manager overseeing on-the-ground operations in Barcelona for a fast-growing real estate startup. Leading a team focused on quality assurance, maintenance, and logistics.
Responsibilities
- Lead, train, and coach a local operations team across maintenance, apartments turnover, QA, and logistics.
- Create structure - daily stand-ups, shift plans, and checklists - to ensure operational rhythm and focus.
- Foster a performance culture with clear accountability and recognition for strong execution.
- Conduct regular audits and performance reviews to ensure high output and quality consistency.
- Deliver flawless daily execution across all operational workflows - readiness, maintenance, logistics, and inspections.
- Hit operational KPIs including readiness rate, SLA compliance, downtime reduction, and cost-per-unit performance.
- Quickly diagnose bottlenecks, implement corrective actions, and report progress against KPIs.
- Collaborate with centralized planning and GX teams to execute schedules and priorities effectively.
- Ensure SOPs are rigorously followed and continuously refined for efficiency.
- Identify process inefficiencies, waste, and improvement opportunities — and implement measurable fixes.
- Drive consistency and precision across the team’s day-to-day work.
- Monitor vendor KPIs, costs, and SLA compliance - hold partners accountable to high standards.
- Maintain control over stock levels for all consumables, linens, and supplies.
- Ensure supply chain reliability, minimal waste, and efficient stock movement.
- Partner with the central procurement team to track costs and implement savings.
Requirements
- You have at least 5+ years of experience working as a Hospitality / Guest Operations Manager or similar role and have experience in managing a team of at least 10 people.
- Skilled organizer and effective communicator
- Fluent English and the local language in your market (Spanish/Portuguese/French/Italian)
- Flexible, resilient and content with ambiguity and changes
- Confident with working in cross-functional teams
- Comfortable performing in a start-up environment (high grit, act with great speed, and adaptive to change)
- Strong leadership skills
- Ability for overviewing and improving operational processes to enhance efficiency and effectiveness.
- Great planner and keen eye for detail.
Benefits
- Private Health Insurance with SANITAS
- Flexible retribution with Payflow
- UKIO Anniversary gift
- Team buildings and office events
- Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
- Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!
- An amazing internal culture and no dress code!
- International working environment with many different nationalities!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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