Sr. Client Service Specialist managing client risk management solutions for The Baldwin Group in Texas. Working closely with advisors and dedicated professionals to analyze client data and evaluate needs.
About the role
- Client Success Manager for Twoconnect managing UK-based clients in hybrid work structure. Ensuring client retention and providing high-quality support with a focus on performance management.
Responsibilities
- Own and manage a portfolio of UK-based clients, maintaining regular engagement and acting as the primary point of contact for non-sales matters.
- Coordinate and resolve client issues across performance, HR, and IT, escalating risks early and maintaining accurate CRM records.
- Coach clients on managing offshore teams effectively, including cultural dynamics, communication, and performance management.
- Identify opportunities for team expansion, new roles, or replacements, and ensure accurate handover to Talent teams.
- Collaborate with internal teams (People & Culture, Performance, Talent, Technology) to resolve client challenges and drive outcomes.
Requirements
- Minimum 5 years’ experience in client services, account management, BPO, SaaS, or a related environment.
- Proven ability to manage multiple client accounts concurrently and operate under pressure.
- Strong written and verbal communication skills, including handling difficult conversations with senior stakeholders.
- High level of personal accountability, ownership, and commercial awareness.
- Systems-driven with strong attention to detail, discipline in escalation, and follow-through on actions.
Benefits
- Hybrid - 1-2 days quarterly onsite visit
- Mon - Fri: 11:00 AM - 8:00 PM PHT
- HMO with 1 free dependent and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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