People Operations Lead at 2nd Order Solutions focusing on HR operations and employee experience. Overseeing benefits administration and engaging in HRIS and payroll management.
About the role
- People Manager shaping the experience of Two Circlers at a sports marketing business. Leading employee relations, performance management, and training for positive business outcomes.
Responsibilities
- As a People Manager, you play a central role in shaping the everyday experience of Two Circlers.
- You’ll be responsible for creating an environment where teammates can grow, contribute, and thrive - balancing individual support with business outcomes.
- You will be a confident leader in employee relations, performance management, and training and capability development, helping ensure our approach is consistent, fair, and aligned to our values.
Requirements
- **Key Responsibilities********1. People Leadership & Development**** • Build strong, trusting relationships with direct reports through regular 1:1s, open dialogue, and meaningful feedback.** • Create clear development plans that help teammates grow skills, confidence, and impact.** • Spot potential early and connect teammates with stretch opportunities or learning pathways.******2. Employee Relations (ER)**** • Act as a first point of contact for day-to-day people issues, supporting teammates with fairness, empathy, and good judgment.** • Partner with the People Team to handle ER matters — from early interventions and performance conversations to more formal processes when required.** • Ensure decisions are consistent, transparent, and aligned with Two Circles’ values and policies.** • Build manager capability by modelling sound ER practices and helping others understand how to navigate people challenges.******3. Performance Management**** • Set clear expectations, goals, and measures of success for individuals and the team.** • Deliver timely, direct, and supportive performance feedback — celebrating successes and addressing concerns early.** • Lead structured performance conversations, including progression, underperformance, and behaviour-related discussions.** • Maintain a high-performing environment with clarity, fairness, and accountability.******4. Training & Capability Building**** • Identify capability gaps within the team and propose training solutions.** • Partner with the People Team to design, deliver, or embed training that strengthens core skills (e.g., client leadership, communication, wellbeing, management).** • Reinforce learning through coaching, follow-up, and modelling best practice.** • Help build a culture of continuous learning and curiosity.******5. Culture & Inclusion**** • Champion an inclusive, supportive environment where all Two Circlers feel seen, heard, and respected.** • Model our spirit and values every day — transparency, teamwork, curiosity, and a love of sport.** • Help create a high-trust team culture that encourages open feedback and healthy, productive conflict.******6. Business & Team Leadership**** • Align team priorities with business objectives and client needs.** • Guide the team through change with clarity and reassurance.** • Collaborate with senior leaders to evolve how we develop talent and manage performance across the business.
Benefits
- *We offer a benefits package to suit you and your lifestyle! Out of a core monthly budget, you can choose your own comprehensive benefit package*
- Renowned Team Days often throughout the year
- Summer Away Days
- 23 standard days of holiday (+ 1 Birthday, +2 for a ‘Big Life Event’ and +1 Admin Day), closure of office over Christmas (plus Bank Holidays)
- Discretionary Bonus based on company performance
- Performance Reviews every 6 months with discretionary salary increases
- Private healthcare (Vitality) and/or Health Care Plan (Medicash)
- Mobile phone contribution
- Sport Challenge contribution
- Gym membership contribution
- 2x annual kit drops
- *Our recruitment process will be honest & thorough, and so will our roles. In return, we can offer honesty, integrity, and the chance to progress in the organisation as quickly as you develop within it.*
- *Two Circles is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.*
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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