Solutions Engineer managing technical relationships with customers and prospects at Solace. Driving Proof of Concepts and presenting technical solutions to potential clients.
About the role
- Principal Manufacturing Solutions Engineer developing customer-specific solutions for Tulip's Frontline Operations Platform. Partnering with manufacturers to enhance their operational efficiency and quality.
Responsibilities
- Partner with plant-level and corporate stakeholders at a customer’s site (operators, engineers, IT, quality, operations leadership)
- Lead design, build, and deployment of customer-specific Tulip solutions
- Work side by side with customers and partners to implement solutions in live manufacturing environments
- Deploy solutions to live production environments with minimal disruption
- Integrate with shop-floor systems such as PLCs, MES/ERP, and quality systems
- Work with machine data, events, and production context (orders, materials, routings)
- Troubleshoot and resolve complex issues spanning software, data, and operational workflows
- Serve as the technical owner for forward-deployed customer solutions
- Serve as the technical authority during customer deployments
- Advise on architecture, scalability, security, and reliability in regulated or high-availability environments
- Document solutions and share learnings across internal teams
- Communicate and work with broader customer team to strategize for success
- Represent the voice of the customer to Product and Engineering teams, and collaborate to influence Product roadmap and feature design
- Help generalize customer-specific solutions into reusable product capabilities
- Contribute to internal process development, best practices, and cross-team collaboration
Requirements
- 8-10+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, with at least 4 years of experience in direct, customer-facing or consultant roles
- Ability to walk a shop floor and independently identify opportunities for operational improvement
- Experience with Operations Technology, including MES, ERP, quality, or production systems (Architecture and implementation experience strongly preferred)
- Experience integrating systems and devices in manufacturing environments
- Strong understanding of manufacturing workflows, quality, traceability, and operational constraints
- Proven ability to lead complex technical or operational initiatives end to end
- Strong project management, organization, and communication skills
- Comfortable and experienced in customer-facing, technically deep conversations
- Ability to think creatively and strategically while delivering practical solutions
- A demonstrated commitment to viewing problems through the customer’s lens
- Ability to learn quickly and lead by example in ambiguous environments
- BS degree in Engineering or a related technical field (or equivalent experience)
- Must be able to work onsite in Windsor, CT, with regular travel to Boston, MA
- Must be willing to travel up to 75%
Benefits
- Direct impact on product and culture
- Company equity
- Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
- Flexible work schedule and unlimited vacation policy
- Virtual company events and happy hours
- Fitness subsidies
- An inclusive, dog-friendly office with diverse and inspiring colleagues
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Solutions Engineer for Solace handling technical relationships and Proof of Concepts with customers. Collaborate with the sales team to deliver customer presentations and integration assistance.
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