Customer Operations Executive responsible for onboarding services for EMEA clients at GBG. Collaborating with internal teams to manage order processes and deliver timely customer support with world - class standards.
TM
Hybrid System Director – Advancement Services and Operations
Posted last month
About the role
- System Director leading fundraising operations and development services for Tufts Medicine. Establishing infrastructure for advancement services and collaborating with senior leadership to drive strategy.
Responsibilities
- Provides visionary leadership in the development of Tufts Medicine’s advancement services infrastructure.
- Leads, mentors, and manages a growing team within advancement services.
- Establishes a robust advancement services strategy.
- Works closely with the Chief Development Officer and senior leadership.
- Oversees the creation and maintenance of the central constituent relationship management (CRM) database.
- Implements best practices for data entry, integrity, security, and confidentiality.
- Develops data-driven strategies to improve the quality of donor and gift data.
- Builds and manages a streamlined gift processing function.
- Partners with the finance department to establish efficient reconciliation processes.
- Ensures compliance with donor restrictions.
- Develops and manages systems for reporting and analyzing fundraising performance.
- Provides strategic insights to senior leadership.
- Establishes metrics and performance dashboards.
- Provides strategic direction for prospect research.
- Ensures moves management activities are tracked within the CRM.
Requirements
- Bachelor’s degree
- Eight (8) years of fundraising and/or development experience, while leading a team.
- Master’s Degree in Public Health, Communications, Political Science, Business, or related field (preferred).
- Ten (10) years of healthcare fundraising and/or development experience, while leading a team (preferred).
- Experience with fund accounting and IRS laws governing charitable giving (preferred).
- Experience working with complex databases (preferred).
- Experience in data analysis, interpretation, and evaluation of information (preferred).
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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