Implementation Engineer responsible for implementing Risk & Fraud Management Software Solutions. Collaborate with clients to ensure successful delivery and adherence to quality metrics.
About the role
- Lead complex technical implementations for strategic clients at Trulioo. Collaborate with cross-functional teams to ensure successful project delivery in the digital identity verification space.
Responsibilities
- Lead complex implementations, ensuring alignment with clients' business processes and technical requirements.
- Collaborate with cross-functional teams (sales, product development, and support) to streamline project delivery.
- Identify project risks and proactively develop mitigation strategies.
- Mentor and support junior team members, fostering a collaborative and high-performing environment.
- Document lessons learned and create best practices for continuous process improvement.
- Manage escalations and critical issues efficiently to meet project deadlines.
- Contribute to knowledge-sharing initiatives by developing internal and client-facing resources.
Requirements
- Bachelor’s Degree in business, computer science, or related field (or equivalent experience).
- 5+ years of implementation experience with strategic and enterprise clients.
- PMP designation preferred.
- Expertise in RESTful API and experience with JSON, JavaScript, and SQL.
- Proficiency with project management tools (Jira, Confluence, MS Project, GSuite).
- Strong troubleshooting and problem-solving skills.
- Ability to manage multiple complex projects independently.
- Quick to adopt new technologies and integration methods.
- Proficient in relational databases and API integrations.
- Strong project management and communication skills.
- Fluency in English; additional languages are advantageous.
Benefits
- Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
- Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.
- Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription.
- Employee Resource Groups: Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Unified Communications Implementation Engineer responsible for designing and implementing UC solutions at MiWay. Focusing on collaboration, telephony, and contact center solutions for enhanced client experience.
Unified Communications Support Specialist responsible for providing technical support across voice, collaboration, and messaging platforms. Ensuring stability and reliability in a hybrid working environment based in South Africa.
Enterprise Implementation Specialist at Reward Gateway working on implementation of Enterprise clients and project management. Collaborating with Solutions Consultants and leading client onboarding initiatives.
Study Implementation Manager coordinating software solution delivery for respiratory studies. Partnering with clients and teams to ensure accurate study configurations and operational excellence.
Payroll & Implementation Specialist leading global payroll transformation initiatives for Clio's Payroll team. Managing comprehensive payroll projects and ensuring compliance across multiple countries.
Implementation Manager at Benchling collaborating with biotech partners for effective solutions. Leading customer rollouts and ensuring project success in the biotech domain.
Implementation Manager driving customer rollouts and enhancing biotech research at Benchling. Collaborating with scientists and managing complex implementation processes.
Experienced Dotmatics Technical & Implementation Consultant ensuring high - quality implementations in a hybrid work environment with responsibility for solution quality and stakeholder confidence.
Implementation Engineer at Nuvei, focusing on advanced API products and client integration solutions. Involves product delivery, training, and process innovation within a global fintech context.