Hybrid Commercial Loan Servicing Analyst II

at Truist

• Job title: Commercial Loan Servicing Analyst II
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Wilson, United States

About the role

• Commercial Loan Servicing Analyst identifying and resolving complex issues in commercial lending portfolios, providing quality service and risk management. Collaborating with teams to improve processes and performance.

Responsibilities

• Identify, assess, research, and resolve complex issues related to accounts, systems, vendors, processes & procedures of a particular business unit supporting the commercial lending portfolios
• Follow procedures and conduct follow-up with assigned analyst/vendor/owner and requestors to ensure agreed service level agreements are met, and escalate potential issues to senior analysts/management
• Lead/support project-oriented work efforts of problem identification and resolution, performance, productivity improvement and quality enhancements and delivery
• Proactively participate and assist with cross-training within the department and maintaining written procedures
• Exhibit superior knowledge of banking policies and procedures as well as a cross-functional understanding of all regulatory/compliance requirements for risk mitigation and monitoring
• Act as a catalyst for change in making recommendations for streamlining functions and processes
• Motivate, train, counsel, and encourage lower-level teammates' consistency of operations
• Observe, measure and delegate daily workload to ensure Service Level Agreement adherence and work with technology teams on enhancements
• Develop positive communication and relationships with peers, partners, and external clients

Requirements

• Bachelor’s Degree or work related experience, or equivalent education and related training
• Five years of training or work-related experiences in business, finance, lending, compliance/risk or operations
• Expert ability to identify, analyze, and resolve issues and draw sound conclusions
• Proficient in basic computer applications such as Microsoft Office software products
• Professional, courteous, and effective verbal and written communication skills
• Adaptability to changing & competing priorities based on business needs and conditions including strong time management, problem solving and organizational skills and the ability to work independently
• Ability to initiate positive change, and coordinate or direct the activities of others; which may include training fellow associates
• Ability to work and participate in a mutually supporting teamwork environment

Benefits

• medical, dental, vision, life insurance, disability
• accidental death and dismemberment
• tax-preferred savings accounts
• 401k plan
• 10 days of vacation (prorated)
• 10 sick days (prorated)
• paid holidays