Staff Product Manager leading yield product strategy at Airwallex, a fintech innovator. Collaborating with teams globally to develop high - quality, scalable financial products.
About the role
- Product Owner for Interactive Help at T. Rowe Price, enhancing client servicing through AI-enabled capabilities and cross-functional collaboration. Leading product strategy and roadmap with a focus on client experience.
Responsibilities
- Owns the Interactive Help product and establishes the product road map to evolve client servicing through AI-enabled capabilities.
- Applies comprehensive knowledge of AI technologies, servicing models, content and knowledge ecosystems, information seeking behavior, and regulatory environments to deliver meaningful business outcomes.
- Leads a multi-horizon product road map, launching with focused scope to enable rapid learning while ensuring alignment with enterprise strategy, governance standards, and risk requirements.
- Demonstrates strong product judgment and partners closely with business stakeholders to shape priorities and take action on insights.
- Communicates milestones, insights, progress, and metrics to stakeholders across the organization.
- Develops and maintains a clear vision for the Interactive Help product and experience, spanning client experience, AI-enabled capabilities, content and knowledge foundations, and servicing outcomes.
- Establishes and evolves the product road map across near- and longer-term horizons.
- Leads and coordinates cross-functional teams across technology, product, content, operations, and risk to shape product direction and delivery.
- Leverages client research, behavioral insights, and in-market learning to inform product strategy and execution.
- Through leadership of cross-functional teams, ensures Interactive Help meets or exceeds standards for client experience, business performance, compliance, and operational efficiency.
- Monitors and interprets performance metrics such as digital completion, containment, client satisfaction, and quality measures, using insights to drive continuous improvement and inform expansion decisions.
- Partners with servicing, operations, and change leaders to support adoption of new capabilities and ensure Interactive Help is integrated effectively into existing service models.
Requirements
- Bachelor's degree or the equivalent combination of education and relevant experience
- 8+ years of total relevant work experience
- Experience leading client-facing digital products or experiences that leverage AI, automation, or advanced analytics
- Demonstrated success taking products from ideation through scaled adoption, using learning and data to inform priorities
- Experience working with cross-functional teams including engineering, product, content, operations, and risk/compliance
- Familiarity with AI-enabled knowledge, search, or virtual assistant capabilities, including intent recognition and response orchestration
- Strong understanding of digital servicing models and optimization of digital self-service experiences
- Experience supporting adoption of new tools or capabilities within established operating models
- Ability to partner effectively with business and operations leaders to align product outcomes with associate and client needs
- Experience operating in regulated environments, balancing innovation, client experience, and risk management
- Strong analytical, communication, and stakeholder management skills, with the ability to influence and align diverse partners
Benefits
- Competitive compensation
- Annual bonus eligibility
- A generous retirement plan
- Hybrid work schedule
- Health and wellness benefits, including online therapy
- Paid time off for vacation, illness, medical appointments, and volunteering days
- Family care resources, including fertility and adoption benefits
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