Hybrid Digital Systems Analyst

at Trócaire

• Job title: Digital Systems Analyst
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: KES 4,100,000 - KES 4,200,000 per year
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Nairobi, Kenya

About the role

• Digital Systems Analyst for Trócaire managing enterprise applications and supporting technical issues. Leading system improvement projects and providing training to staff in a hybrid team environment.

Responsibilities

• Administer and manage the following Enterprise systems, ensuring optimal performance, security, and configuration: Salesforce, Unit4 (Agresso).
• Maintain and update Role-Based Access Control (RBAC) matrix for Salesforce and Unit4 (Agresso).
• Maintain detailed system configuration and access management documentation.
• Provide technical and functional expertise in the design and enhancement of enterprise systems.
• Conduct in-depth analysis of existing systems to identify optimisation opportunities.
• Develop and propose improvements to system functionality, workflow, and user experience.
• Create detailed technical specifications for system enhancements and new feature implementations.
• Evaluate emerging technologies and their potential application to Trócaire's enterprise systems.
• Lead and manage enterprise system improvement projects from conception to implementation.
• Develop comprehensive project plans, including scope, timelines, resources, and deliverables.
• Coordinate cross-functional teams to ensure successful project execution.
• Conduct thorough impact assessments and change management planning.
• Implement and monitor project metrics to track success and drive continuous improvement.
• Provide backup support for monitoring the Digital Services helpdesk functions.
• Ensure seamless resolution of incidents and requests during primary staff absence.
• Liaise with 3rd party suppliers to resolve critical system issues.
• Conduct targeted application training to maintain system user proficiency.
• Take on other duties that may be assigned by Head of Enterprise Systems.

Requirements

• IT qualification or equivalent hands-on experience.
• Minimum of 3 years experience in an IT Services, IT Support role, experience in Salesforce (administration, configuration, or development) or Unit4 Business World (Agresso).
• Experience with both platforms is highly desirable.
• Experience in providing IT Service Delivery using the ITIL framework.
• Experience with software applications, particularly in an NGO or non-profit environment, is highly desirable.
• Strong technical skills and the ability to quickly learn and teach new software applications.
• Familiarity with Salesforce administration tools (e.g. Flow, reports, user management) and/or Unit4 Business World financial modules.
• Excellent communication and interpersonal skills, with a strong ability to convey complex information in an understandable manner.
• Proficiency in developing training materials using Microsoft Office, e-learning platforms, and other relevant tools.
• Strong organisational and project management skills.
• Highly organised, proactive, self-motivated.
• Ability to solve complex problems.
• Work effectively independently and as part of a team, good team player and willing to assist and share knowledge.
• Detail focused.
• Delivery and service focused.

Benefits

• Trócaire offers a competitive package of salary and benefits.
• Work life balance friendly policies including hybrid and flexible working.