Business Systems Analyst at IDEXX focused on customer identity solutions through detailed systems analysis and quality engineering. Collaborating with cross-functional teams to ensure high-quality CIAM capabilities.
Responsibilities
Perform detailed systems analysis for CIAM capabilities including authentication, authorization, onboarding, self-service, and customer administrator workflows
Translate CIAM architecture and security requirements into clear epics, features, user stories, and acceptance criteria consumable by engineering teams
Document functional and non-functional requirements, integrations, dependencies, data flows, and system interactions using appropriate artifacts (user stories, workflows, diagrams, and business rules)
Serve as the primary liaison between business stakeholders, Product, Engineering, Platform, and Information Security teams to ensure shared understanding and feasibility of solutions
Own quality considerations from requirements through release, ensuring CIAM solutions are testable, measurable, and aligned with security and operational expectations
Define and document acceptance criteria, edge cases, negative scenarios, and non-happy path behaviors for CIAM capabilities
Validate delivered functionality against requirements and workflows, identifying gaps, risks, or defects early and driving them to resolution
Support root cause analysis of defects and production issues, partnering with teams to prevent recurrence through improved requirements or controls
Participate in system delivery teams as a CIAM subject matter expert, supporting backlog refinement, sprint planning, and release readiness activities
Assess downstream impacts of CIAM changes on consuming applications, customer experience, and operational processes
Communicate technical constraints, sequencing risks, and tradeoffs clearly to stakeholders
Support onboarding and adoption of CIAM capabilities by partner product teams through documentation, consultation, and issue triage
Analyze existing CIAM-related processes and controls to identify gaps, risks, and opportunities for improvement
Contribute to standardization of CIAM integration patterns, documentation, and best practices
Continuously refine requirements and quality practices based on production learnings, stakeholder feedback, and evolving security standards
Requirements
Bachelor’s degree or equivalent combination of education and experience
5+ years of experience as a Business Systems Analyst, Systems Analyst, or similar role supporting complex, integrated systems
Strong experience translating business and technical needs into detailed system requirements and documentation
Demonstrated ability to think end-to-end across systems, workflows, and user experiences
Excellent communication skills with both technical and non-technical audiences
Strong analytical, problem-solving, and root cause analysis skills
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