HSE Data & Systems Analyst providing health & safety data support and implementing management systems. Analyzing performance data and fostering a safety culture within the organization.
About the role
- Digital Systems Analyst managing Trócaire’s Enterprise Applications including Salesforce and Unit4. Administering system performance and leading improvements for optimal functionality.
Responsibilities
- Administer and manage the following Enterprise systems, ensuring optimal performance, security, and configuration: Salesforce, Unit4 (Agresso).
- Maintain and update Role-Based Access Control (RBAC) matrix for Salesforce and Unit4(Agresso).
- Maintain detailed system configuration and access management documentation.
- Provide technical and functional expertise in the design and enhancement of enterprise systems.
- Conduct in-depth analysis of existing systems to identify optimisation opportunities.
- Develop and propose improvements to system functionality, workflow, and user experience.
- Create detailed technical specifications for system enhancements and new feature implementations.
- Evaluate emerging technologies and their potential application to Trócaire's enterprise systems.
- Lead and manage enterprise system improvement projects from conception to implementation.
- Develop comprehensive project plans, including scope, timelines, resources, and deliverables.
- Coordinate cross-functional teams to ensure successful project execution.
- Conduct thorough impact assessments and change management planning.
- Implement and monitor project metrics to track success and drive continuous improvement.
- Provide backup support for monitoring the Digital Services helpdesk functions.
- Ensure seamless resolution of incidents and requests during primary staff absence.
- Liaise with 3rd party suppliers to resolve critical system issues.
- Conduct targeted application training to maintain system user proficiency.
Requirements
- IT qualification or equivalent hands-on experience.
- Minimum of 3 years experience in an IT Services, IT Support role, experience in Salesforce (administration, configuration, or development) or Unit4 Business World (Agresso).
- Experience in providing IT Service Delivery using the ITIL framework.
- Experience with software applications, particularly in an NGO or non-profit environment, is highly desirable.
- Strong technical skills and the ability to quickly learn and teach new software applications.
- Familiarity with Salesforce administration tools (e.g. Flow, reports, user management) and/or Unit4 Business World financial modules.
- Excellent communication and interpersonal skills, with a strong ability to convey complex information in an understandable manner.
- Proficiency in developing training materials using Microsoft Office, e-learning platforms, and other relevant tools.
- Strong organisational and project management skills.
- Highly organised, proactive, self-motivated.
- Ability to solve complex problems.
- Work effectively independently and as part of a team, good team player and willing to assist and share knowledge.
- Detail focused.
- Delivery and service focused.
Benefits
- Trócaire offers a competitive package of salary and benefits.
- Excellent range of work life balance friendly policies including hybrid and flexible working.
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